Three ways to cut through hierarchy
I once tracked an inspiring speech given by a CIA Director in his high-level staff meeting. The message started strong, full of energy and vision.
But by the time it reached frontline employees, it had been reduced to this: “The boss says you’re doing a good job.”
How does this happen?
Layers of management dilute messages, and each layer adds its own assumptions, biases, and priorities. Hierarchy revolutionized how humans work together. It’s why pyramids rose and armies conquered. But let’s be honest—modern organizations often struggle with its flaws.
Hierarchy relies on people, and people are far from perfect.
Managers may misinterpret directives, employees hesitate to speak up, and communication often gets garbled as it moves up and down the chain.
Hierarchy is here to stay, but we can minimize its downsides with intentional communication and leadership practices.
Three ways to cut through hierarchy
Cut through the layers
Deliver key messages directly to the frontline whenever possible. A quick visit, video, or email can bypass the dilution effect.
Use clear, simple language
Don’t let corporate jargon muddle your intent. Say what you mean, and mean what you say.
Verify understanding
Follow up to ensure your message landed. Ask questions like, “What did you take away from our last meeting?”
For more leadership insight, check out my new leadership book Certainty: How Great Bosses Can Change Minds and Drive Innovation.
